Cookie Policy

1. Introduction

This Cookie Policy explains how Lou Malnati's ("we," "us," or "our") uses cookies and similar technologies when you visit our website loumalnatis.top (the "Service"). This policy describes what cookies are, how we use them, and how you can manage your cookie preferences.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. This Cookie Policy should be read alongside our Privacy Policy, which provides additional details about how we collect and use your personal information.

2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that is transferred to your device's hard drive and allow a website to remember information about your visit, such as your preferred language and other settings.

Types of Cookies

Session Cookies: These are temporary cookies that expire when you close your web browser. They help websites remember information during your browsing session.

Persistent Cookies: These remain on your device for a longer period and have an expiration date. They remember your preferences across multiple browsing sessions.

First-Party Cookies: These are set by the website you're visiting directly (loumalnatis.top in this case).

Third-Party Cookies: These are set by external services that we use, such as analytics tools or advertising networks.

3. Why We Use Cookies

We use cookies for several important purposes to enhance your experience on our food service website:

• Essential Website Functionality: To provide basic website features like navigation, security, and access to secure areas
• Order Management: To maintain your shopping cart contents and remember your order preferences
• Location Services: To remember your delivery location and provide accurate delivery estimates
• Performance Improvement: To analyze how visitors use our site and improve our services
• Personalization: To remember your preferences, such as language and menu customizations
• Analytics and Statistics: To understand user behavior and improve our website performance
• Marketing and Advertising: To show you relevant advertisements and measure their effectiveness

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled without severely affecting your experience.

Cookie Name	Provider	Purpose	Type	Duration
PHPSESSID	Lou Malnati's	Maintains user session state	Essential	Session
cookieConsent	Lou Malnati's	Stores your cookie consent preferences	Essential	1 year
cart_session	Lou Malnati's	Maintains shopping cart contents	Essential	24 hours
user_location	Lou Malnati's	Stores delivery location for order estimation	Essential	30 days
security_token	Lou Malnati's	CSRF protection and form security	Essential	Session

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name	Provider	Purpose	Type	Duration
_ga	Google Analytics	Distinguishes unique users and sessions	Performance	2 years
_gid	Google Analytics	Distinguishes unique users	Performance	24 hours
_gat	Google Analytics	Throttles request rate	Performance	1 minute
_gtag	Google Analytics	Enhanced ecommerce tracking	Performance	90 days

4.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalized features.

Cookie Name	Provider	Purpose	Type	Duration
language_pref	Lou Malnati's	Remembers your language preference	Functionality	6 months
menu_view	Lou Malnati's	Remembers menu display preferences	Functionality	30 days
dietary_prefs	Lou Malnati's	Stores dietary preferences and allergies	Functionality	90 days
order_history	Lou Malnati's	Quick access to previous orders	Functionality	1 year

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests.

Cookie Name	Provider	Purpose	Type	Duration
_fbp	Facebook	Facebook Pixel for ad targeting	Marketing	3 months
_fbc	Facebook	Facebook Click ID for conversions	Marketing	90 days
ads_prefs	Lou Malnati's	Advertising preferences and targeting	Marketing	6 months
conversion_track	Lou Malnati's	Tracks marketing campaign effectiveness	Marketing	30 days

5. Third-Party Cookies

Some cookies on our site are set by third-party services that we use to enhance your experience:

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information about how visitors use our site, which helps us improve our services. For more information about Google Analytics cookies, please visit: Google Analytics Cookie Usage

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to show you relevant ads on Facebook. Learn more about Facebook's data use policy: Facebook Privacy Policy

Other Third-Party Services

• Content Delivery Networks (CDNs): For faster loading of website resources
• Payment Processors: For secure payment processing (cookies may be set during checkout)
• Customer Support Tools: For live chat and customer service functionality

6. Cookie Duration

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Short-term Cookies: 1 minute to 24 hours (rate limiting, temporary data)
• Medium-term Cookies: 30-90 days (preferences, shopping behavior)
• Long-term Cookies: 6 months to 2 years (user identification, long-term preferences)

7. How to Manage Cookies

7.1 Browser Settings

You can control and manage cookies through your browser settings. Here are instructions for popular browsers:

7.2 Opt-Out Links

You can opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook Ads: Facebook Ad Preferences
• Network Advertising Initiative: NAI Opt-out Tool
• Digital Advertising Alliance: DAA WebChoices Tool

7.3 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser cookies and revisiting our site.

8. Consequences of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

• Shopping Cart: Items may not stay in your cart between visits
• User Preferences: Language and display preferences won't be remembered
• Login Status: You may need to log in repeatedly
• Order History: Quick reordering features may not work
• Location Services: Delivery estimates may be inaccurate
• Personalization: Menu recommendations based on your preferences won't be available
• Security Features: Some security measures may be compromised

We recommend keeping essential cookies enabled to ensure the best user experience on our food service website.

9. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal that requests websites not to track users' browsing activities. Currently, there is no universal standard for how websites should respond to DNT signals.

We recognize and respect users' privacy preferences. If you have enabled DNT in your browser, we will:

• Not use cookies for advertising or marketing purposes
• Limit analytics data collection to essential website functionality
• Disable third-party tracking cookies where technically feasible

You can enable DNT in your browser settings. Please note that enabling DNT may limit some website features and personalization.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Displaying a notice on our website highlighting the changes
• Sending an email notification to registered users (for significant changes)
• Showing a new cookie consent banner if new cookie types are introduced

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our Service after any changes to this policy constitutes acceptance of those changes.

11. More Information

For more information about cookies and online privacy, you can visit:

• All About Cookies - Comprehensive information about cookies
• Your Online Choices - Information about behavioral advertising
• ICO Cookies Guidance - UK Information Commissioner's Office guidance
• Cookie Law Info - Legal information about cookie regulations

You can also find browser-specific help for managing cookies:

• Chrome Cookie Help
• Firefox Cookie Help
• Safari Cookie Help
• Edge Cookie Help