Terms of Service

1. Introduction and Acceptance

Welcome to Lou Malnati's ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at loumalnatis.top, mobile applications, and related services (collectively, the "Services") operated by Lou Malnati's.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have the consent of a parent or guardian
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any security breaches.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "our," or "us" refers to Lou Malnati's, a food service business operating in the United States.
• "User," "you," or "your" refers to any individual who accesses or uses our Services.
• "Services" refers to our website, mobile applications, food delivery, catering, and all related services provided by Lou Malnati's.
• "Content" refers to all text, images, videos, audio, and other materials available through our Services.
• "Website" refers to our website located at loumalnatis.top and any associated subdomains.
• "Order" refers to any request for food products or services through our platform.
• "Account" refers to the user profile created to access our Services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Placing orders for food products and services
• Accessing information about our menu, locations, and services
• Participating in promotional offers and loyalty programs
• Providing feedback and reviews about our services

3.2 Prohibited Use

You may not use our Services for any of the following prohibited activities:

• Illegal activities or activities that violate any applicable laws or regulations
• Harmful, abusive, harassing, defamatory, or discriminatory behavior
• Unauthorized access to our systems or attempting to breach security measures
• Intellectual property violations, including copyright and trademark infringement
• Sending spam, unsolicited communications, or commercial messages
• Providing false, misleading, or fraudulent information
• Interfering with or disrupting the operation of our Services
• Using automated systems or bots to access our Services
• Attempting to reverse engineer or extract source code from our applications
• Reselling or redistributing our Services without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Verify your email address and phone number when requested
• Update your information promptly when changes occur

4.2 Account Security

You are solely responsible for maintaining the security of your account. This includes:

• Keeping your login credentials confidential
• Not sharing your account with others
• Notifying us immediately of any unauthorized access
• Using strong passwords and enabling two-factor authentication when available

4.3 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions or abuse our Services is prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in activities that harm our business or other users. You may also delete your account at any time through your account settings.

5. Products and Services

5.1 Food Safety and Quality

Lou Malnati's is committed to maintaining the highest standards of food safety and hygiene. All our food products are prepared in compliance with applicable health regulations and food safety standards.

5.2 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all our products. However:

• Product descriptions, images, and prices are subject to change without notice
• Actual products may vary slightly from images due to natural variations in ingredients
• Pricing may vary by location and delivery method
• All prices are in US dollars unless otherwise specified

5.3 Order Acceptance and Cancellation

When you place an order:

• Your order constitutes an offer to purchase products subject to these Terms
• We reserve the right to accept or decline any order at our discretion
• Order confirmation does not guarantee acceptance; acceptance occurs when we begin preparation
• Orders may be cancelled up to 15 minutes after placement, subject to preparation status
• We may cancel orders due to ingredient unavailability, weather conditions, or other circumstances beyond our control

5.4 Delivery Terms

For delivery orders:

• Delivery is available within our designated delivery zones only
• Minimum order requirements may apply for delivery service
• Estimated delivery times are approximate and may vary based on demand and weather conditions
• Temperature-sensitive items are maintained at appropriate temperatures during transport
• Delivery personnel will attempt delivery once; redelivery fees may apply
• You must be available to receive delivery at the specified address

5.5 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other approved payment methods. You authorize us to charge your payment method for all applicable fees, taxes, and gratuities.

5.6 Returns and Refunds

Due to the perishable nature of food products, we do not accept returns. However, we stand behind the quality of our products. Please refer to our Refund Policy for information about refunds and exchanges for quality issues.

6. Intellectual Property

6.1 Our Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, videos, software, and designs, is the property of Lou Malnati's or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not permit you to:

• Reproduce, distribute, or publicly display our content without permission
• Modify, adapt, or create derivative works from our content
• Use our trademarks or logos without written consent
• Remove or alter any copyright or proprietary notices

6.3 User Content License

When you submit content to our Services (such as reviews, photos, or comments), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display that content in connection with our business operations.

6.4 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with details of the alleged infringement. We will respond to valid copyright notices in accordance with applicable law.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or share through our Services. You represent and warrant that your content:

• Is accurate and not misleading
• Does not violate any applicable laws or regulations
• Does not infringe upon the rights of any third party
• Is not defamatory, obscene, or offensive
• Does not contain viruses or malicious code

7.2 Prohibited Content

You may not submit content that:

• Contains hate speech, harassment, or discrimination
• Promotes illegal activities or violence
• Violates privacy rights of others
• Contains false or misleading information
• Infringes intellectual property rights
• Contains spam or commercial solicitations

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without notice and at our sole discretion. We do not pre-screen user content but may monitor it for compliance.

7.4 No Endorsement

User content does not represent our views or opinions. We do not endorse any user content or guarantee its accuracy or reliability.

8. Disclaimers

8.1 Service Availability

We do not warrant that our Services will be uninterrupted, secure, or error-free. We may experience downtime for maintenance, updates, or technical issues. We are not liable for any interruptions or technical problems.

8.2 Third-Party Content

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of service of these third parties.

8.3 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional medical, nutritional, or dietary advice. Consult with qualified professionals regarding specific health or dietary concerns.

8.4 Limitation of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

9.1 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

9.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or business opportunities
• Loss of data or information
• Business interruption
• Personal injury or property damage
• Emotional distress or mental anguish

9.3 Essential Purpose

These limitations apply even if our limited remedies fail of their essential purpose and regardless of the theory of liability (contract, tort, negligence, or otherwise).

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lou Malnati's, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any content you submit or share through our Services
• Any disputes between you and other users

10.1 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims and not to settle any claim without our prior written consent.

10.2 Survival

This indemnification obligation will survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We provide these links for your convenience only and do not endorse or assume responsibility for their content, privacy practices, or terms of service.

11.2 Third-Party Terms

When you access third-party services through our platform, you are subject to their respective terms of service and privacy policies. We encourage you to read these terms before using any third-party services.

11.3 No Warranty

We make no warranties regarding third-party services and are not liable for any damages or losses arising from your use of such services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or other users
• Non-payment of fees
• Extended periods of inactivity

12.2 Termination by User

You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. Termination of your account does not relieve you of any obligations accrued prior to termination.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services will cease immediately
• We may delete your account and associated data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Accrued fees and charges remain payable

12.4 Survival

The following sections will survive termination: Intellectual Property, User Content License, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of Illinois, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Chicago, Illinois. You hereby consent to the personal jurisdiction and venue of such courts.

13.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve disputes through good faith negotiations. If informal resolution is unsuccessful within 30 days, disputes may be resolved through binding arbitration or court proceedings as outlined below.

13.4 Arbitration

Any dispute that cannot be resolved informally may be submitted to binding arbitration under the rules of the American Arbitration Association. The arbitration will be conducted in Chicago, Illinois, and the arbitrator's decision will be final and binding.

13.5 Class Action Waiver

You agree that any disputes will be resolved on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration proceedings against us.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. We will make reasonable efforts to notify users of material changes.

14.2 Notification of Changes

When we make changes to these Terms, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date at the top of these Terms
• Send email notifications for material changes (if you have provided an email address)
• Display prominent notices on our Services when appropriate

14.3 Acceptance of Changes

Your continued use of our Services after any modifications to these Terms constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue using our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for updates. We recommend checking this page regularly to stay informed of any changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Lou Malnati's regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by our authorized representative.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

15.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

15.6 Headings

The headings in these Terms are included for convenience only and do not limit or affect the terms and provisions hereof.

15.7 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflicts between versions, the English version prevails.

Last Updated: January 1, 2026

Thank you for choosing Lou Malnati's. We appreciate your business and look forward to serving you!